Shipping & Returns

Delivery and Returns

1. Delivery

1.1       Delivery is available throughout the Republic of South Africa.

Delivery Rates and Time Frames

Region

Method of Delivery

Delivery Charges*

Timeframe for Delivery

South Africa (all regions)

Nominated courier

R99 delivery fee on all orders

Main centres – 1-2 days for delivery

Regional areas – 2-3 days for delivery

(excluding weekends and public holidays)

1.2       During Sale periods delivery may take up to 5-7 working days.

1.3       Delivery is charged at R99 per Order and will be effected by the courier nominated by Selvedge.

1.4       You will receive your Confirmation Email once we have despatched your item(s).

1.5       Your Order may be delivered anytime between 8h00-17h00 and a signature (from you or a responsible third person) will be required as proof of delivery.

1.6       If you are not available at the time of delivery and you have not allowed a third person to accept delivery on your behalf, then you will be contacted by the courier service to arrange for a second delivery attempt.

1.7       We recommend that you nominate your usual daytime address as your delivery address. Please note that P.O. boxes will not be accepted.

1.8       If for any reason the item(s) you have purchased are not delivered within the expected delivery period please contact us via email at info@selvedge.co.za so that we can make the relevant arrangements to rectify the situation as soon as possible.

1.9       Please take note of our Terms and Conditions, accepted by you, relating to Delivery.

2. Returns Policy - Returning item(s) that are not faulty, damaged or defective

2.1       If you inspect the item(s) at the time of delivery by the courier and are immediately unhappy with the item(s) for any reason other than the fault of Selvedge, you may hand the parcel back to the courier to return to us. In such a case you must return all of the original packaging back to the courier and then complete the electronic returns submission on the Website in order to be refunded.

2.2       If you inspect the item(s) at the time of delivery but thereafter become unhappy with your purchase for any reason (other than the item(s) being faulty, damaged or defective), you may return the item(s) to us provided that:

(a)        you notify us of your intention to return the item(s) within 7 days of the date of delivery of such item(s);

(b)        the item(s) is in its original condition and is returned with its original packaging; and

(c)        the item(s) has not been used or worn.

2.3       If you wish to return an item(s) to us you will need to follow the electronic returns process available on the Website and in terms of that process our courier service will be instructed to collect the item(s) from the address nominated by you.

2.4       If you return an item(s) to us and we are satisfied that the abovementioned has been complied with, we will gladly refund the price of the item(s), less the cost incurred by us in delivering the item(s) to you (R99 flat rate).

2.5       There are no returns of Sale item(s).

3. Returns Policy - Returning item(s) that are faulty, damaged or defective

3.1       If you inspect the item(s) at the time of delivery by the courier and are immediately unhappy with the item(s) for a reason that is the fault of Selvedge (i.e. incorrect size or item(s) has been delivered or the item(s) is damaged), you may hand the parcel back to the courier to return to us. In such a case you must return all of the original packaging back to the courier and then complete the electronic returns process on the Website in order to be refunded.

3.2       If you do not inspect the item(s) at the time of delivery but thereafter discover that the item(s) is faulty, defective or damaged, or if after wearing the item(s) you discover that it is defective, you may return the item(s) to us provided that you follow the electronic returns process on the Website.

3.3       You must notify us of your intention to return the item(s) within 7 days of the date of delivery of such item(s).

3.4       You will be required to contact info@selvedge.co.za in regard to the return and we will instruct our courier service to collect the item(s) from you at the address nominated for collection.

3.5       On receipt of the returned item(s) we will conduct an inspection and then we will process the refund unless:

(a)        the item(s) is/are found to not be defective, but subject to the usual wear and tear in the normal course of using/wearing the item(s);

(b)        you have used the item(s) in a manner that is not reasonably expected, or have subjected the item to irregular or damaging conditions;

(c)        you have altered or attempted to alter the item(s);

(d)        you have not followed the care instructions attached to the item(s) or reasonably expected in regard to the particular item(s); or

(e)        the apparel fault relates to a slight variation in appearance, which does not materially differ from the appearance of the item(s) on the Website.

3.6       If we are satisfied that the item(s) is defective, damaged or faulty and does not fall into any of the categories outlined above, then you will be entitled to a full refund, or the replacement or repair of the item(s) at your election, but subject to our right to offer only the full refund if for any reason we are unable to replace or repair the item(s). In such circumstances Selvedge will bear all costs of returning the item(s), repairing the item(s) or delivering a replacement item(s) to you.

3.7       If we are not satisfied that the item(s) is defective, damaged or faulty for the reasons outlined above, then you will not be entitled to a refund or a replacement or a repair of the item(s). In such a case, you will be required to pay the costs of returning the item(s) back to you, or you may collect the item(s) directly from us. If you wish to have the item(s) returned to you, you will need to make payment of the standard courier charge levied by our nominated courier before the item(s) is despatched to your delivery address.